add7a Responsible Gaming

add7a is an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or access any real-money feature on add7a.net. This is a firm and non-negotiable requirement — it is not waivable under any circumstances.

All new players are required to confirm their date of birth at the time of registration. add7a reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — at any point to confirm that the 18+ requirement is met. Accounts where the age eligibility cannot be confirmed will have real-money access suspended until verification is completed. Any funds deposited by a player who is found to be under 18 will be returned to the source payment method, and the account will be permanently closed.

For the vast majority of add7a players, gambling is an enjoyable form of entertainment — a way to engage with cricket, explore live casino games, or spin through a favourite slot title. Responsible gaming means keeping it that way: treating gambling as leisure rather than as a financial strategy or emotional escape.

Problem gambling develops when a person loses control over how much time or money they spend gambling, and when the activity begins to cause harm — financial, emotional, or social. Unlike occasional overspending, problem gambling is characterised by a persistent pattern that the individual struggles to break even when they want to. It is a recognised behavioural condition, not a moral failing, and it responds well to timely intervention and support.

Several factors can increase a person's vulnerability to problem gambling, including financial stress, anxiety or depression, a history of addictive behaviours, and social isolation. add7a does not encourage players to gamble as a way to manage financial difficulty or emotional distress. If you find yourself gambling to relieve stress, to recover previous losses, or because you feel unable to stop, those are significant warning signs that deserve attention.

add7a monitors player behaviour patterns — including rapid deposit sequences, unusually long sessions, and sharp increases in bet size — as part of its responsible gaming programme. Where these patterns are detected, the platform may proactively contact the player or temporarily flag the account for a welfare review. This is done with the player's wellbeing in mind, not as a punitive measure.

The questions below are intended to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own awareness. If you answer "yes" to several of these questions, it is worth considering whether your gambling habits may be causing harm and whether speaking to a support professional would be helpful.

add7a provides a set of account-level controls that allow every registered player to manage their own limits, breaks, and activity visibility. These tools are available directly within your account settings and can be activated at any time without needing to contact support — though support is always available if you need assistance setting them up.

Self-exclusion is the most robust protective measure available on the add7a platform. It is designed for players who feel they need a meaningful break from gambling — whether that is a short pause to regain perspective, or a long-term or permanent exit from the platform.

Time-Out periods are short-term breaks available directly through your account settings:

• 24 Hours: A full day away from the platform, suitable for a brief cooling-off period after an unexpected loss or an impulsive session;
• 48 Hours: A two-day break to step back and reassess spending or habits;
• 7 Days: One week of blocked access, recommended when you feel a pattern forming that concerns you;
• 30 Days: A month-long pause that gives you meaningful distance and time to reflect without permanent commitment.

During a time-out, your account is inaccessible for real-money activity. The block lifts automatically when the period expires. You may not request early cancellation of a time-out once it is active.

Self-Exclusion periods are longer-term and are activated by contacting the add7a support team:

• 3 Months: A quarter-year exclusion recommended as a first long-term step;
• 6 Months: A six-month block giving extended time away from the platform;
• 1 Year: A full-year exclusion suitable for players who recognise a significant pattern of harm;
• Permanent Exclusion: A lifelong block that cannot be reversed. This option is available to any player at any time and is executed within 24 hours of a confirmed request.

To request self-exclusion, contact the add7a support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion duration you are requesting. The support team will confirm the exclusion within 2 hours of the request being received and verified.

Setting a deposit limit before you start playing is one of the most effective responsible gaming habits a player can build. add7a makes this straightforward — limits can be configured in your account dashboard under the "Responsible Gaming" settings panel, and they apply immediately once saved.

The following limit types are available:

• Daily Deposit Limit: The maximum total BDT you can deposit within any rolling 24-hour period. Applies across all payment methods — bKash, Nagad, Rocket, Upay, and card deposits are all counted against the same daily cap;
• Weekly Deposit Limit: The maximum total BDT you can deposit within any rolling 7-day window, measured from the time of your first deposit in that period;
• Monthly Deposit Limit: The maximum total BDT you can deposit within any rolling 30-day window. This is the broadest limit and is most useful for players who want to set a firm monthly entertainment budget;
• Single-Session Loss Limit: A cap on net losses within a single continuous login session. Once reached, the session closes automatically and you are logged out.

add7a recommends that players set their deposit limits based on disposable income only — money that is genuinely surplus to living expenses, savings commitments, and family obligations. A useful starting point is to decide on a monthly entertainment budget before your first deposit and to set your monthly limit accordingly. Adjust only after careful reflection, not in the heat of an active session.

add7a is committed to ensuring that children and young people under the age of 18 cannot access the platform. In addition to the platform-level verification controls described in Section 1, add7a encourages adults who share a device or household with children to take the following practical precautions:

• Always log out of your add7a account when you have finished a session, especially on shared devices such as family smartphones, tablets, or computers;
• Do not save your password in a browser or app on any device that may be used by a child or young person;
• Use a device PIN or screen lock on any device on which the add7a platform is accessed, so that children cannot open the device and access your account;
• Use parental control software to restrict access to gambling websites on shared or family devices. Tools such as Net Nanny, Qustodio, or built-in operating system parental controls can block gambling-category websites at the device or network level;
• Have an open conversation with older children and teenagers about the risks of gambling — including the fact that gambling platforms are for adults only and that under-age gambling is both illegal and harmful.

If you suspect that a minor has accessed your add7a account, contact support immediately at [email protected]. add7a will suspend the account, investigate the access, and take appropriate action. We take these reports seriously and respond to all minor-access concerns as a priority matter.

Recognising that gambling may be causing a problem is a meaningful and courageous step. Whether you are concerned about your own habits or those of someone you care about, support is available — and reaching out early makes a significant difference to outcomes.

Contact add7a directly: The add7a responsible gaming support team is available 24 hours a day, 7 days a week. Our agents are trained to handle sensitive conversations with care and discretion. You can reach us via:

• Live chat on the add7a platform — response within 2–5 minutes;
• Email at [email protected] (subject line: "Responsible Gaming Support") — response within 4–12 hours;
• All support is available in English, Bangladesh Standard Time (BST, UTC+6).

What happens when you contact us: When you reach out about a gambling concern, the support agent will listen without judgement, explain the self-exclusion and limit options available to you, help you activate any protective tools you choose, and — if appropriate — signpost you to professional counselling or crisis resources. We will not attempt to persuade you to continue playing or offer you a bonus to stay active. Your wellbeing takes precedence.

What to do in a crisis: If gambling-related financial stress, anxiety, or despair has reached a point where you feel overwhelmed, please speak to a trusted person in your life — a family member, a close friend, or a community or religious leader. In Bangladesh, mental health support is available through Kaan Pete Roi (a listening support line) and through government and private hospital psychiatry services in Dhaka, Chittagong, Sylhet, and other major cities.

add7a is committed to being part of the solution. Our responsible gaming programme is reviewed and updated on an ongoing basis to reflect best practices in player protection. If you have suggestions about how we can improve these tools or this information, please share them with us at [email protected].